![]() If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase. Beauty items and cosmetics that have been opened, tested or partially used will not be accepted. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. That is why we offer a 10 day returns policy for nearly all products sold. We want you to be able to shop on with confidence. Your order will arrive at your door during your chosen delivery time and the above shipping rate. Checkout and then an order confirmation email will be sent to you. Simply follow these steps to shop easily, quickly and enjoyably.ģ. You will receive an email to let you know when your order has been dispatched. You will be able to track your order on our courier's website. In some cases, local customs can introduce delivery delays that are out of our control. If we cannot sell a product using International Delivery we will always show you on the product page. This is due to logistical limitations that prevent us from sending fragrance and aerosols outside of Hong Kong. We will contact and provide you an update shipping rate.įragrance and aerosols are unavailable for International Delivery. Once you have placed your order, we will ship the order the next 2-3 business day (Monday through Friday excluding holidays).Īddition charges will be incurred if the shipment is more than 2.5KG.
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